ANALYTICS
Service Desk Analytics
Live metrics computed from the Neon database — refreshed on demand.
Total Tickets
All records
Open
Awaiting action
In Progress
Under investigation
Resolved
Closed & resolved
High & Critical
Priority incidents
Unassigned
Needs assignment
✦AI Coverage
Tickets with AI analysis
AI Analyzed
of — total tickets
Avg. Resolution
Mean time to resolution
Data Sources